An email didn't go out
Check the advisor's timeline. Every status email shows as sent or failed, with the error.
- "No email on file": add their email under Details, then make the change again.
- Failed with another error: check the Resend dashboard, then ask an engineer.
- A status edited directly in Supabase sent nothing: those changes rely on the status webhook. Ask an engineer to check Supabase → Database → Webhooks: it must point at
https://www.collegepricecheck.com/api/advisors/status-webhook(the bare domain redirects, and the webhook won't follow it). Changes made in the console don't depend on it.
The advisor didn't get their email
If the timeline says it was sent, check the Resend dashboard for its delivery status, and ask them to check spam. For sign-in trouble, see Helping an advisor sign in.
A live advisor isn't showing on the site
Confirm their page shows Live. Directory collections only show advisors you've added to a collection, but their profile link works on its own.
The booking calendar is blank on a live profile
The Booking link under Details is wrong. It should be a calendly.com/… event link. Open it directly to check it loads.
An advisor wants to redo "Submit for final check"
Select Send back to setup on their page. Their dashboard shows the setup checklist again.
A button is disabled
The reason is shown next to it. Usually a checklist item or the booking link is missing.
I can't sign in to the console
Ask a teammate to check you're listed under Team with the right email, and not removed.
A profile photo won't upload
Photos are shrunk in the browser before upload, so very large photos should work. If one still fails, ask the advisor which browser they're using and try another photo.